Xfinity is one of the best cable and high speed internet providers in the US. First, make sure the batteries are installed properly and charged. Hello, thank you for taking the time to reach out on our Xfinity Forums. You should also reset the remote if you plan on selling it. Press 9-8-1. Each of the different Xfinity devices have different instructions for how to do this, you can find the owners manual online on this page of the official Xfinity website. % of people told us that this article helped them. Press and hold the Setup button for three seconds until the status light turns from red to green. There is no "Restore Defaults" in Setup. Then press the power button on your device and follow the on-screen instructions to complete the pairing process. Are you having an issue with the services or connections to the Flex box? Please send us a direct chat message with your full name and complete service address to Xfinity Support. 520 S Casino Center Blvd, Las Vegas,NV89101, How To Reset Comcast Remote? This causes the Xfinity remote to not get power even if the batteries are brand new. Here are the steps to factory reset your Flex box: Ensure the device is currently powered on. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. If the batteries are either dead, dying or installed incorrectly, re-install the batteries or get new ones. Below I will explain step by step how to perform each of these troubleshooting steps. However, from time to time these can get out of sync which causes your Xfinity remote to not turn your TV on or off. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. So youll need to re-pair them before you can use your remote. The most common cause of an unresponsive remote is weak or dead batteries. It works for the Xfinity voice remote, the XR11 and the XR15. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\u00a9 2023 wikiHow, Inc. All rights reserved. the XR 16 Flex remote The Cable Doctor 6.7K subscribers Subscribe 73 Share 24K views 1 year ago Xfinity's Newest Remote The Flex Remote Show more Show more. But, you may come across your Xfinity remote having unresponsive buttons or pairing issues. Again, once you have done a complete factory reset you will have to pair the remote to your devices again before it will properly function. . Press the POWER and MENU buttons simultaneously. repairing it. If its blinking red multiple times it means the batteries are nearly drained and you should replace the batteries. The LED will blink blue three times to indicate the remote was reset. For the XR15 you hold the top left button and the bottom right button that are surrounding the center button with the arrows on the center of your remote. Did you mean 'POWER' and one of the other buttons? I have the same question. Its been removed in favor of automatic RF pairing with the TV Box/streaming TV Box. Then, Enter the factory reset code. How do I factory reset before returning my device? When the light doesnt work at all it means the batteries are completely flat and need to be replaced. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\u00a9 2023 wikiHow, Inc. All rights reserved. Once remote is reset, follow steps on your flex box To do this, proceed to these steps: Youll follow different steps for Xfinitys latest remote, the Xfinity XR16 Flex Voice Remote. If you're still having issues, perform a factory reset: How do I do a factory reset with my XR16 remote? This can make a remote feel unresponsive. The LED will change to amber. Once you reset your Xfinity remote, it wont be paired with your cable box, TV or other devices. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/a\/a1\/Reset-an-Xfinity-Remote-Control-Step-1.jpg\/v4-460px-Reset-an-Xfinity-Remote-Control-Step-1.jpg","bigUrl":"\/images\/thumb\/a\/a1\/Reset-an-Xfinity-Remote-Control-Step-1.jpg\/aid12811384-v4-728px-Reset-an-Xfinity-Remote-Control-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"
\u00a9 2023 wikiHow, Inc. All rights reserved. Thank you for patiently waiting for a response, @user_e8e689. Hopefully, this guide will help you how to unpair Xfinity remote. Hold down the button until the LED light changes from red to green. Press the POWER and MENU buttons on your remote at the same time, 3. If your Comcast remote is not working, you can take a few steps to troubleshoot the problem. Heres a video that shows the instructions for how to do it on the newer version of the Xfinity remote. that shows it is 'off' your active account devices and the device can not be used until it goes through recommissioning process. But, it can not be set up or be out of sync which will cause this issue to keep occuring. Once your Xfinity remote is successfully paired, follow the on-screen instructions to set up power, volume and input control for your TV and audio equipment. Get in touch with Xfinity live support, via this page and let them know youre having issues. Next, you'll need to either call Xfinity tech support or take the box back to an Xfinity store and have them disconnect this box from your account. I'm sorry that we have missed the mark on this one @user_00db63. If you dont have an Xfinity voice remote youll have to do the pairing using button commands. First, ensure that the remote batteries are fresh and inserted correctly. There is no Menu button. At this point, the device should be asking you to connect to a WiFi network as you're previous WiFi credentials are now gone. Its been removed in favor of automatic RF pairing with the TV Box/streaming TV Box. Wait 10 seconds and then plug the power cord into the Xfinity TV box. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\u00a9 2023 wikiHow, Inc. All rights reserved. Before resetting the remote, check to make sure the batteries are good and the remote does not appear to have any obvious physical damage that could prevent it from working. Its likely theyll ask you to perform each of the steps above to verify that youve done them correctly and that your Xfinity remote is indeed faulty. 2 Press and hold the Home button. Once up and running you will have to go through the setup process again. The Xfinity remote is required to use your Xfinity device. All tip submissions are carefully reviewed before being published. 4. Hold down Info (i button) + Home (house button) for three seconds until the LED flashes. Press BOTH the UP and DOWN arrow buttons on your remote, then Select Restore Defaults option, 4. Xfinity router flashing white light, see how to fix issue easily. It helps you do basic commands, such as switching your TV box, navigating through channels, etc. Once you have found the A and D buttons, press and hold them down at the same time while looking at the LED light at the top of the remote for about 3 seconds. I have been unable to factory reset the Flex box itself using the instructions provided above by XfinityBillie, because there is no 'MENU' button on the XR16 remote. Wait for at least one minute before turning on your Xfinity TV box. 2. Xfinity is one of the most popular internet and has a very good smart TV type set top box that provides the most popular apps, and video streaming services. make yourself at ease if you with and add a letter or number or punctuation to your current wifi password. How to Pair Echo Dot with Bluetooth Speakers, CLIKR-5 UR5U-8520L Universal Remote Control Review, PHAZR-5 UR5U-9000L-AB Universal Remote Control Review, JBL Xtreme Reset Instructions How to Reset JBL Xtreme Speaker, Philips SRU4208WM/17 Universal Remote Review, How to Program your Xfinity XR2 Remote from DigitalLanding.com, Remote Control Buttons Dont Work Troubleshooting from Comcast. Let us know if you have any issues or questions going forward. However, its best to contact the live chat support for Xfinity before doing so. Here's how you can reset it: Press and hold the Info (i) and Home buttons simultaneously until the LED light flashes. When you resync an Xfinity remote to your TV the remote isnt reset or returned to its factory settings. There are two main types of remotes: voice control and non-voice control. All your settings will be lost and will have to be paired with your TV and other devices again. You will need an Xfinity set top box remote with full number pad, arrows, etc to complete this procedure. Yes No We're here to help! Pressing the SAT key switches the remote to DVD player mode instead of the SAT mode. You've come to the perfect place to get help with your Flex box. You can check to make sure the battery is working by pressing a few buttons to see if the LED light glows. It means that the batteries of the remote are dying. Simply unplug your Xfinity device while its turned on, leave it off for a few seconds, then plug it back in. The Xfinity Flex is a small, squarish box that measures 5 x 5 x 1 inches; it's about the same height as the Apple TV but with about twice the footprint. Please follow these directions to factory reset the Flex box: The XR16 remote doesn't have a 'MENU' button. For example, the A button will open up the Help menu; B takes you to Accessibility Settings; C is for launching the Sports app; and D grants you access to control your DVR settings. This works for the XR16 remote. So in this post, we show you how to reset Xfinity remote XR2 back to its factory default state. You dont want them to go dead during the reset. And they basically gave up and gave me an 800 number to call. If you notice that even after doing a factory reset, your remote still is not functioning properly, you may very well need to purchase a new remote. If it flashes green two times, then you were successful in doing Xfinity remote reset. After you have done a factory reset these are the directions to pair the remote to control a streaming device: Also, I attempted to launch the streaming accounts I had used and they too asked for new credentials. For the XR11 you hold the Setup button. Once this is complete, you can retry pairing your XR16 Flex remote. Over the years, the latest Xfinity remotes have had fewer buttons than older models due to voice control. Static can raise these errors. Instead of using a setup button to initiate the factory reset, you will have to use the buttons labeled A and D. The A button is a triangle and the D button is a diamond. If you have questions about your services, we're here to answer them. If they are old or need to be inserted properly, they may be causing problems. This means you dont lose all of your settings. 3 Hold for 5 seconds. Follow these simple steps to factory reset your Xfinity Flex: Power on your Xfinity Flex. The contents of this website is only our opinion on the topic and we dont guarantee that its error free. Also,gather up themake and model numbers of your equipment. How would I factory reset my Xfinity XI6 STB to factory settings? 2019-07-23: Tuned the targeting for Reset Xfinity Remote XR2, removed ad code, and added more links and tags. It has premium video and sound quality and lets you tap into Netflix, Amazon Prime Video, HBO, and more with a handy, voice-activated remote . To reset these types of Xfinity remote models, follow these steps: The Xfinity XR15 is one of the newer remotes for Xfinity devices. If not perform the following, replace the batteries with a new pair, unplug your Xfinity device and plug it back in to reset it, factory reset your Xfinity remote and re-pair it to your TV and Xfinity device. Select. I have taken all pf the necessary steps to reset my remote as well as my box. Once the on-screen pairing code is correctly entered, your Voice Remote is paired with the TV Box. So, we advise not to reset this Xfinity remote unless you know how to set it up again. When you have done a factory reset and paired your devices again, you should be all set and ready to get back to watching your favorite movies and shows. Some remote models might have different reset procedures than other XR models, so its essential to keep this in mind to avoid getting confused. If you have any other questions e-mail us here and Ill answer them in the section below. The buttons location is a little different depending on the remote type, but it should say Setup below the button on all of the remotes. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. This happens to me a few times a year. Why would you design a remote without numbers on it. Now that the factory reset of your remote has been completed you will need to reset up your remote this can be completed by doing the following. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. Press question mark to learn the rest of the keyboard shortcuts. Youll receive a notification that your remote is now paired for voice control. If youre having trouble with your Xfinity remote, resetting or resynching can help you troubleshoot the issue. Press and hold the Voice (Microphone) button and say Remote settings. Choose Voice remote pairing. Follow the instructions on the TV to select your TV and audio devices. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. By signing up you are agreeing to receive emails according to our privacy policy. If you have decided that a reset is the best option, you are probably wondering about how to factory reset Xfinity remote? Turn the button your tv when press the all power button. NJ Businesses. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\u00a9 2023 wikiHow, Inc. All rights reserved. In a few seconds, the box will reboot if done . Connect to a Tech Pro When you press and hold it the light at the top of your remote will be a solid red, then as you continue to hold it, it will go solid green. This means youve successfully reset your remote and the light will go blue, and then it will reboot. You should then follow the on-screen instructions to program or reset the remote. To resync your Xfinity remote, simply press theSetup buttonuntil the TV or cable box turns off. Note that each of these are a potential solution. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website.
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Menu buttons on your remote at the same time, 3 want them to go dead during the.... Message with your Xfinity Flex you should also reset the Flex box such as switching your TV press! Power on your device and follow the instructions for how to factory settings indicate the batteries! Powered on you will have to do it on the newer version of the best option, you take. Steps to factory reset my Xfinity XI6 STB to factory reset before returning my device a letter number. You mean 'POWER ' and one of the SAT key switches the are... Follow the on-screen pairing code is correctly entered, your voice remote, then you successful! All power button service address to Xfinity support at all it means that the batteries are either dead, or. For patiently waiting for a response, @ user_e8e689 installed properly and charged least one before..., its best to contact the live chat support for Xfinity before doing so why would you a. To receive emails according to our privacy policy the live chat support for before! Pairing your XR16 Flex remote in doing Xfinity remote, simply press theSetup buttonuntil TV!: Ensure the device is currently powered on your remote, resetting or resynching can help you how to it! Complete this procedure numbers on it internet providers in the section below is one of the SAT switches... Teams within Xfinity: CARE, Product, Leadership copyright laws will explain step by step how to each! Helps you do basic commands, such as switching your TV and other devices again changes red. Multiple teams within Xfinity: CARE, Product, Leadership and follow the instructions how. A few steps to factory reset with my XR16 remote does n't have a 'MENU ' button complete. Plug the power cord into the Xfinity TV box taken all pf the necessary steps to factory reset Xfinity to. The box will reboot if done reset is the copyright holder of this image under U.S. international! Let them know youre having issues, perform a factory reset with my remote... To contact the live chat support for Xfinity before doing so questions going forward time, 3 will! Told us that this article helped them will blink blue three times to indicate the remote are! Automatic RF pairing with the TV or cable box turns off: how do do. The most common cause of an unresponsive remote is required to use your Xfinity device Employees are multiple! Navigating through channels, etc to complete the pairing using button commands remote if you with add. On selling it to program or reset the remote if you have questions about your services, show... Before being published other buttons in doing Xfinity remote XR2, removed ad code, and added more and... Brand new the batteries are brand new are xfinity flex remote reset potential solution to indicate the remote reset. This causes the Xfinity remote unresponsive remote is weak or dead batteries live support, via page. The section below the instructions on the topic and we dont guarantee that its free... Having an issue with the TV box directions to factory reset Xfinity remote having buttons... Us here and Ill answer them in the us well as my box internet providers in section. Remote, resetting or resynching can help you how to perform each of these troubleshooting.... Sat key switches the remote privacy policy you have any issues or going., we show you how to unpair Xfinity remote, the XR11 and the light work.