Under the Audio menu, I cant set the audio setting to English permanently. Geoffrey, thank you for your response. This site contains user submitted content, comments and opinions and is for informational purposes This is the remote I'm talking about. To do this, first determine which generation of Apple TV you have. Anyone know how to fix? Search. It is essential to note that the narration and talk-back feature was introduced by TV companies in the early 2010s and only works when there is text that the TV can display on its own. This would be wonderful if my phone would let me get to the General tab. Usually the feature can be found in your TV's Settings menu, under Accessibility . On Apple TV (2nd or 3rd generation), select Video Descriptions. Swipe down and select the language option that you prefer. I finally had to call Disney and they walked me through the process. While you are watching something on the Apple TV Amazon Prime app, swipe down on the touchpad on the Apple TV remote. 1-800-MY-APPLE, or, Sales and Apr 3, 2021 8:27 AM in response to knarvia. First, go to Settings > System > Restart to see if a soft reboot helps. When it does . First, they must open their television's settings menu. You have to be in your Disney plus program or movie, swipe down on your Apple TV controller to show audio and subtitles. Check to see if yours has an update and if it persists you will need to contact them. Audio Descriptions won't turn off in Amazon Prime App on Apple TV, User profile for user: If your Apple TV device gives you a message that it's no longer supported, please see here for more information. Thank, Mike. Start playing a show or movie, then press the Play/Pause button to bring up the playback controls. Why cant I stream PBS video content from PBS.org? I'm still getting the Audio Descriptions. :(, Mar 22, 2021 11:27 AM in response to Tatami53. Ksanders, call To turn off narrator on Disney Plus, Launch the Disney Plus app on your android or iOS device. At this point I wish Apple had stayed out of MLS, and I could continue to record with my Cable box. If you have a video that includes audio descriptions, Apple TV can play them for you. teighteigh, User profile for user: This feature has become increasingly popular as it enables these people to easily navigate and use menus without having to rely on someone else to describe them. Step 1: While watching a video, tap the screen. The problem is Within the HBO Max app and for series like Curb Your Enthusiasm. Siri works on either remote as long as your Apple TV 4K or Apple TV HD is set up with a language and country or region that supports Siri. Then, tap the middle of the screen to bring up the transport controls (Play / Pause, Skip Back, Skip Forward). Turn on audio descriptions on your Apple TV - Apple Support, Jan 4, 2016 8:58 AM in response to Protodd, The Melissa McCarthy / Jude Law movie "Spy", Jan 4, 2016 7:05 PM in response to marsicig, Jan 4, 2016 9:22 AM in response to marsicig. Only one setting on Apple TV matters for this; the rest is up to the other device. This site contains user submitted content, comments and opinions and is for informational purposes How to Turn Off Narrator on Netflix: Step by Step 1. A forum where Apple customers help each other with their products. Narration only works on Smart TVs. So I'm guessing that if you are having this same problem, try toggling this setting either way to solve it. This brings up a list of player settings. Press Select twice. Elsewhere, its called Apple TV Remote. There you go, you have successfully disabled the TV's narration. For Little America, it constantly shows CC , changes between Arabic, Chinese, whatever. With your Siri Remote (1st generation) or Apple TV Remote (1st generation)*: Press and holdTV/Control Center, With your Apple Remote(aluminum or white): Press and hold Play/Pause, With yourSiri Remote(2nd generation or later)or Apple TV Remote(2nd generationor later)*: Hold down the Back, With your Siri Remote (1st generation)or Apple TV Remote(1st generation)*: Hold down the Menu andTV/Control Center. This is the correct fix! Blank keeps your room dark while you relax. Feb 20, 2021 9:49 AM in response to RobertABell. Looks like no ones replied in a while. This should turn it OFF/ON. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of For info, my Apple TV is third generation. Hold the Siri button on your Siri Remote*, then say "Turn VoiceOver on" or "Turn VoiceOver off. By doing this, you will be able to customize the audio experience so that everyone in your home can enjoy the audio options that suit them best. NOTE TO APPLE: When I use a control to turn something on, I expect the same control to turn it off. RobertABell, User profile for user: This switches OFF the audio descriptions. Can someone please help me to fix this issue? Depending on your TV model, the narration works perfectly, even when the user opens third-party applications like Netflix or Amazon. Learn how to put your Apple TV to sleep, restart it, or unplug it from power. Siri works on either remote as long as youre ina country or region that supports Siri. Bring up your Netflix player of choice, and start playin g a movie. I have looked in the movie's extras and nothing I can see to turn it off. If you still need help Afterward, they You can read our article on what is CEC on TV to learn more. Why is the background music in the show I am watching so loud? Download Blank TV and enjoy it on your Apple TV. Like closed captioning, DVS was also pioneered by PBS to ensure the widest possible audience is served. Jan 17, 2012 2:15 PM in response to Ksanders. Apple disclaims any and all liability for the acts, If you have a video that includes audio descriptions, the Apple TV app can play them for you. *Apple TV 4K and Apple TV HD ship with the same remote everywhere. any proposed solutions on the community forums. omissions and conduct of any third parties in connection with or related to your use of the site. I can not turn off narration on Disney plus using apple tv 4. You should be able to turn them off by following these directions: To turn on the setting, go to Settings > General > Accessibility. We rented Sing 2 several times and watched it on Apple TV/Movies. Discover more: https://www.hardreset.info/devices/apple/apple-tv-4k-64gb-2021/In this video I will show you how to turn on the so-called VoiceOver mode on Ap. hic4987. The screen guide is particularly useful if you want to know more about whats happening on the TV while it narrates. This site contains user submitted content, comments and opinions and is for informational purposes only. Were on a mission to fix the broken user review system. provided; every potential issue may involve several factors not detailed in the conversations Go to Settings >Accessibility > VoiceOver, then turn VoiceOver on or off. Apple TV, no settings menu in Google Chrome. Looks like no ones replied in a while. How do I turn off voice captioning in the Disney app on Apple TV? Xbox 360. This happened to me this month with a iTunes Season Pass episode of Claws and Apple's "Media Partner" uploaded the AD file as the "default" one. May 5, 2021 8:43 AM in response to michelefromfort worth, I have a solution if you get your iphone then go to the disney + app you would be allow to turn off the descriptive audio but you would have to close the disney + app on your apple tv and then re open it after you fix it on your phone it should work since it worked for me, Apple TV 4: Unable to turn off narration on Disney Plus, User profile for user: Press Down repeatedly until you hear a stop sound. If I change to Spanish or French, it's not AD. If you changed the layout of the main menu, you might not have Settings here. Sometimes, a user wants to permanently turn off the narration on their Samsung smart television. I couldn't believe how hard it was to find and how easy it was to fix. So irritating and Siri gave no clue where this setting was! There is a global (whole device) AD setting for upcoming videos. I have also checked TV settings. Moreover, when a screen menu with multiple options is available, the screen reader can read out each option so that visually impaired people can select the desired one. If I can't come up with a solution I am going to return the movie as faulty as I refuse to watch it the way it is now. I cannot remove the CC on this show. There is none more black. ask a new question. any proposed solutions on the community forums. Just the TV. provided; every potential issue may involve several factors not detailed in the conversations only. Depending on your TV model, the narration works perfectly, even when the user opens third-party applications like Netflix or Amazon. Apple may provide or recommend responses as a possible solution based on the information I must not be understanding something. Sometimes, not always, we may make $$ when you make a purchase through these links. Modifying this control will update this page automatically. Online instructions tell me to go to the Settings menu, but it is not available, either on the screen while watching the movie, or on the home screen. VoiceOver is available on Apple TV 4K, Apple TV HD, or Apple TV(3rd generation)with software version 4.2 or later. Apple Footer. This did not solve my problem. NOT English (Audio Description) Aka AD. Narration is a pretty important tool, but what happens when you cant turn it off? Within the "Accessibility" menu, look and select the "Audio Description" and toggle OFF. Select a non-AD language track for audio, to stop the Audio Descriptions. Mar 22, 2021 10:03 PM in response to Geoff Holt. *On Apple TV, swipe down to open the Settings menu then . As I have auto update enabled on both devices. I reinstalled Apple TV latest OS still the issue reminds. Thank you for your time everyone. Apr 11, 2021 6:49 PM in response to Stph7. Find your Apple TV model below and follow the steps. If you have a video that includes audio descriptions, Apple TV can play them for you. From here, they can turn off or enable the audio description. Depending on your settings, youll get different options in the menu, including volume settings and a screen guide. 1-800-MY-APPLE, or, Turn VoiceOver on or off on your Apple TV, Sales and Then, navigate to the 'Accessibility' tab. Winston Churchill, User profile for user: Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Apple can therefore provide no guarantee as to the . Un-selecting the SAP channel should eliminate the DVS option. omissions and conduct of any third parties in connection with or related to your use of the site. To start the conversation again, simply 1-800-MY-APPLE, or, Sales and You can turn this feature off and on fairly easily. Once you know that, you'll want to go into the menu and select "stop" to turn off the audio description. Select Settings and press the Enter button. User profile for user: That will bring up the menu where you can select "Audio" and follow the instructions from there. Step 5: To save changes, click the "Exit" button. On Apple TV (4th generation), swipe down on the Touch surface to open the Info panel, then swipe right to open the Audio panel. Copyright 2023 Apple Inc. All rights reserved. That's already off. Step 1: Once your movie or show is going, use your controller to click the Down button. User profile for user: Tatami53, User profile for user: Reaching out to Apple Support can be a headache because nobody knows who to transfer you to. Select Settings and press the Enter button. Here are the steps you need to take to turn this feature off: Apple TV 2nd Gen Press Menu once. Apple TV 2 or Apple TV 3 Apple TV 4 or Apple TV 4K iPhone, iPad, or iPod touch All other devices Was this article helpful? The trackpad area is the upper third of the remote. It could also give information about the film playing. This option allows users to easily access content without relying on visual elements, making the overall experience much more enjoyable. justneedsomehelp-, call All postings and use of the content on this site are subject to the. To start the conversation again, simply That is exactly why I posted it here. Phone or Tablet Computer TV My settings were already set to "English (US)", so I tried setting them to "English (UK)", and that fixed it! In Accessibility settings, click Descriptions Turn on "Play audio descriptions when available". 3. Go to the movies and play the movie. Select the Audio tab and choose the option that you prefer. Select version: Table of Contents Use audio descriptions on Apple TV Audio descriptions provide an audible narration of important on-screen action and content in movies and TV shows. Option 2: Contact Your Cable or Satellite Provider. ask a new question. Try the following fixes, in order, to try to get your Apple TV working properly again. It is available for most Netflix original titles and many other TV shows and movies. But if I go back to English, AD is still there. Nanoleaf's unique lights are now an all-time low $149.99. I know how to turn it off on my iPad, iPhone, Apple TV box, but not on my MBA running up to date Ventura. A forum where Apple customers help each other with their products. How can I turn it off? Apr 11, 2021 7:28 PM in response to Geoff Holt. Play the movie or the TV show for the next five minutes to save the new settings. I can't figure out how to shut it off. Choose the account icon at the top of the page. In. Who knew??? Geoff, I just wanted to say thank you for this post. Shadyroserosietoo, User profile for user: It is saved differently in different television models that support it. Looks like no ones replied in a while. A forum where Apple customers help each other with their products. Users will have about 3 seconds to take in the picture before it's swapped out with the next. Hold the Siri button on your Apple TV remote. Please note that not all TV programs support narration. Go to the top right corner and find the square icon of the settings; you will get both the settings option audio and subtitles. Tonight when I turned it on, the audio description was on. I'm glad it helped! This figure is set to increase by 51% by 2026. Thank you!!! 2. Im not really sure if the reason/cause was Sony firmware upgrade or Apple! I accidentally turned on Voice Over by clicking Closed Captioning while watching a movie. Interested in updating your smart TV? Blank displays an inspirational quote, then makes your TV screen black. SettingsRemotes and Devices Control TVs and Receivers On The other devices (TV, AV receiver) do need to have HDMI-CEC turned on, too. Apple may provide or recommend responses as a possible solution based on the information The selector is usually labeled SAP, MTS, Audio 2, or Audio B on your TV panel, remote-control device, or on-screen menu. VoiceOver is a screen reader feature that makes it easier forthose whoareblind or have lowvision to use Apple TV. We pay for the service and devices but unfortunately cant enjoy them with this narrating that is happening!!!! Ever since the last update, my Apple TV hasnt been shutting my TV off when shutting down the Apple TV. If unsure how to do this we suggest you: check your television . Turn on audio descriptions Turn audio descriptions on or off during video playback Helpful? * Apple TV 4K and Apple TV HD ships with the same remote everywhere. 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